Connecting The World, Empowering Your Business

Omni-channel message solution with SMS, WhatsAPP, Voice, and other ChatApp

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Universal Touch Platform packed with powerful messaging solutions

Deliver reliable, scalable communication through WhatsApp, SMS, and Voice APIs — all integrated into one seamless platform to power your global connections.
SMS

Send, receive, and manage multichannel text messages on your globally reliable platform

WhatsApp

Connect, engage, and support users through verified business messaging on the world’s most popular chat app.

Voice

Send automated calls, alerts, and interactive voice messages with global reach and crystal-clear quality.

Email

Deliver personalized, high-volume emails with powerful deliverability and tracking to keep your audience informed and engaged.

Why Universal Touch
A trusted enterprise messaging platform built for deliverability, security, and customer engagement

SMS

Deliver Timely, Reliable Communication at Scale

Engage customers instantly with Universal Touch ’s SMS Messaging Platform.
Send time-sensitive notifications, promotions, and authentication messages with high deliverability and global reach.

Promotional SMS

Engage customers at every key stage of their lifecycle to drive action and conversion.

Verification SMS

Add an extra layer of security for account login and transactions with SMS-based authentication.

Transactional SMS

Automatically send essential messages like welcome texts, order confirmations, and shipping updates to enhance the user experience.

SMS Reminders

Help customers remember important dates like appointments or payment deadlines with scheduled reminders.

Notification SMS

Deliver urgent or time-sensitive updates instantly to ensure your customers stay informed and responsive.

SMS Marketing

Send personalized, automated SMS campaigns to re-engage users and improve conversion rates effectively.

Recent examples of projects

Secure Account Access for Summit Bank

Implemented SMS OTP verification to enhance login and transaction security, reducing account fraud risks.

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Drive E-Commerce Sales for FlashBuy

Sent targeted promotional SMS campaigns, increasing customer engagement and boosting flash sale conversions.

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Optimize Delivery Updates for Global Express Logistics

Enabled real-time SMS notifications for order confirmations and shipping updates, improving customer satisfaction.

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Reduce No-Shows for Sunshine Health Clinic

Automated SMS appointment reminders helped lower missed appointments and improved service efficiency.

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12B +

messages sent and received annually

180+ COUNTRIES

within your reach

99.5%+

monthly API uptime

1,500+

global carrier connections

WhatsApp

Power Seamless Customer Journeys and 24/7 Support

Create dynamic, conversational customer journeys with the WhatsApp Business Platform.Enable secure, real-time interactions and 24/7 customer service to deliver outstanding experiences on the world’s leading messaging app.

Streamline Team Collaboration with WhatsApp

Consolidate customer chats in one inbox, automatically assign to the right team members, and enhance response times. Enable customer tagging for efficient follow-ups across teams, driving better collaboration.

Effortless Automation for Enhanced Service Efficiency

Build intelligent conversation flows effortlessly without coding. Automate replies, trigger keywords, and tag customer intents through an easy drag-and-drop interface, boosting service efficiency and productivity.

Reach Your Target Audience with Ease

Send bulk messages with one click to reach target customers, delivering personalized content based on segmentation. Track results in real-time, optimize strategies, and build an efficient marketing system.

Recent examples of projects

WhatsApp Order and Support Automation

SunnyMart uses WhatsApp to send real-time order updates and automate refund and delivery inquiries, improving communication and reducing support workload.

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Smart Enrollment and Course Reminders

EduNest automates student enrollment and delivers real-time course updates via WhatsApp, improving engagement and learning efficiency.

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Intelligent Appointment & Follow-up

HealthFirst Clinic uses WhatsApp for appointment confirmations and feedback collection via Flow.Flow schedules follow-up reminders, enhancing patient experience.

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12B +

messages sent and received annually

180+ COUNTRIES

within your reach

99.5%+

monthly API uptime

Voice

Build and Customize Voice Solutions at Scale

Embed and customize calling experiences across applications with Universal Touch’s Voice API.Built on the world’s most extensive and scalable communication network, our flexible and granular API enables you to quickly configure call flows or create fully customized voice solutions tailored to your business needs.

How Voice API Works

Enhance and tailor your voice experience with powerful customization options, including our voice SDK.
Leverage voice intelligence to extract actionable insights from conversations, and integrate key features like interactive voice response (IVR), call recording, and speech recognition.
All delivered through a reliable, high-quality connection powered by Universal Touch’s Super Network you can trust.
95%+
Speech recognition accuracy, delivering industry-leading transcription quality for high-fidelity text output.
<300ms
Average response latency, enabling millisecond-level real-time recognition for seamless conversations and interactions.
40+
Supported languages and dialects, empowering enterprises to expand globally with multilingual capabilities.

Email

Deliver Personalized, High-Impact Emails at Scale

Universal Touch’s Email Messaging Platform helps businesses send personalized, high-volume emails with reliable deliverability.
Design targeted campaigns, automate transactional emails, and track real-time performance with advanced analytics to continuously optimize customer engagement and conversion rates.

Powerful, Scalable Email Messaging

Send high-volume, personalized emails with ease.
Cloud Communication's email platform ensures reliable delivery, real-time analytics, and flexible API integration — empowering your marketing, notifications, and transactional messages at scale.

Contact us now

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Email

sales@uni-interconnection.com

Phone number

433-0338-204

Our Location

RM511, 5/F, MINGSANG IND BLDG KWUN TONG